26
Total deals
$1.7B
Total value
$413.0M
Avg deal
$1.4B
Largest
| # | Acquired | Date | Type | Status | Price | |
|---|---|---|---|---|---|---|
| 1 |
Radarr
Radarr platform uses AI to convert billions of social and digital conversations …
|
2024-01-22 | Acquisition | Complete | — | Deal → |
| 2 |
Pointillist
Pointillist customer journey analytics software rapidly uncovers customer insigh…
|
2021-10-07 | Acquisition | Complete | — | Deal → |
| 3 |
Exceed.ai
Exceed is a Conversational Marketing and Sales Platform.
|
2021-10-07 | Acquisition | Complete | — | Deal → |
| 4 |
Bold360
Bold360 is an engagement solution platform that helps create better customer exp…
|
2021-03-16 | Acquisition | Complete | — | Deal → |
| 5 |
nGUVU
nGUVU uses machine learning and gamification to make work experience better for …
|
2020-03-04 | Acquisition | Complete | — | Deal → |
| 6 |
Altocloud
Customer Journey Analytics platform combining artificial intelligence and real t…
|
2018-02-27 | Acquisition | Complete | — | Deal → |
| 7 |
KickAAS
KickAAS is a user-friendly knowledge assistance and automated agent scripting ap…
|
2017-12-01 | — | — | — | Deal → |
| 8 |
Silver Lining Solutions
Silver Lining specializes in providing skills management solutions for software …
|
2017-02-27 | Acquisition | Complete | — | Deal → |
| 9 |
E
EIT
Partner
|
2016-11-01 | — | Complete | — | Deal → |
| 10 |
Interactive Intelligence
Interactive Intelligence is a software and cloud services for customer engagemen…
|
2016-08-31 | Acquisition | Complete | $1.4B | Deal → |
| 11 |
SpeechStorm
SpeechStorm helps organisations of all sizes make everyday tasks easier for thei…
|
2015-12-20 | Acquisition | Complete | — | Deal → |
| 12 |
C
CanaPlus Consulting
CanaPlus Consulting is a privately held company that provides contact center sol…
|
2014-09-03 | Acquisition | Complete | — | Deal → |
| 13 |
OVM Solutions
A proven provider of on-demand, automated messaging for proactive communications…
|
2014-05-02 | Acquisition | Complete | — | Deal → |
| 14 |
S
Solariat
Solariat, Inc. is a privately held company and operates as a social media analyt…
|
2014-03-18 | Acquisition | Complete | — | Deal → |
| 15 |
V
Ventriloquist Customer Communications
Ventriloquist Customer Communications is a privately held company that provides …
|
2014-01-20 | Acquisition | Complete | — | Deal → |
| 16 |
V
Ventriloquist
Ventriloquist is helping its clients take advantage of paradigm shifts by delive…
|
2014-01-20 | — | Complete | — | Deal → |
| 17 |
Voran Technologia
Voran Technologia is a market leader of workforce optimization (WFO) as a servic…
|
2013-12-02 | Acquisition | Complete | — | Deal → |
| 18 |
Echopass
Echopass is an app service provider offering web-based telephone and Internet cu…
|
2013-10-08 | Acquisition | Complete | — | Deal → |
| 19 |
SoundBite Communications
SoundBite Communications provides multi-channel communication solutions that ena…
|
2013-05-20 | — | Complete | $100.0M | Deal → |
| 20 |
Angel
Angel was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition.
|
2013-02-26 | Acquisition | Complete | $110.0M | Deal → |
| 21 |
UTOPY
UTOPY provides a speech analytics solution for contact center performance manage…
|
2013-01-29 | Acquisition | Complete | — | Deal → |
| 22 |
L
LM SISTEMAS
LM SISTEMAS is a company that was acquired by Genesys in 2012.
|
2012-07-03 | — | Complete | — | Deal → |
| 23 |
C
Conseros
Conseros provides a key business application that enables enterprises to manage …
|
2009-01-22 | Acquisition | Complete | — | Deal → |
| 24 |
I
Informiam LLC
Informiam is a privately held company that provides enterprise software solution…
|
2007-12-13 | Acquisition | Complete | — | Deal → |
| 25 |
VoiceGenie Technologies
VoiceGenie Technologies is the provider of open VoiceXML platform solutions, dev…
|
2006-03-05 | Acquisition | Complete | — | Deal → |
| 26 |
Astound
Astound is a software company that offers real-time web conferencing, collaborat…
|
2000-03-01 | Acquisition | Complete | $42.0M | Deal → |