Ascendo.ai
Palo Alto
About Ascendo.ai
Ascendo AI is your one stop platform to hire AI agents for Service. We have 16 AI agents to automate or augment 1800 workflows in Complex Service and Support. We cover agents for field service, remote support, dispatcher, logistics, training, documentation, knowledge audits, compliance, safety and product quality. Ascendo AI agents helps reduce downtime, cut costs, and preserve expert knowledge. These virtual coworkers work alongside Field Service technician, Technical Support Engineers, documentation, training, remote support and logistics teams to improve Service Operations. 60% of the Operating budgets for B2B Product Companies is Support and Service. Product technical support is complex requiring engineers and technicians consistent onboarding, training. Most knowledge is with Experts (L3, L4) and when attrition happens, knowledge is lost! Over 40% of Engineer's time goes in creating knowledge. Budgets are locked and teams are looking for every way to scale with quality. Ascendo AI agents are Human aligned, self learning, measure themselves in quality, speed, accuracy and are trained across industries - High Tech, Medical Devices, Energy, Utilities and Industrial Equipment. Companies like Nokia, Teradata, EDF Renewables, GE Healthcare and many more use Ascendo to bring quality and consistency with scale! We have over 10,200 products across industries supported with Ascendo AI agents. Our customers have created over 10 Million new knowledge in 161 languages with 1.59 accuracy. We're not just bringing productivity in service - we are providing your virtual product expert in your back pockets.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 51 – 100
- Estimated revenue: $1K – $10K
- Funding stage: Seed
- Last round: Convertible Note (Jun 2020)
- Website: ascendo.ai
- Phone: (650)440-7656
Industries & Categories
Customer Service, Field Support, Information Technology, Life Science, Manufacturing
Social Profiles
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