HotelFriend
Berlin
About HotelFriend
HotelFriend – All-in-One Hotel ERP & PMS for Hospitality Growth, Efficiency, and Payments Overview HotelFriend is a cloud-native hospitality platform (Hotel SaaS, Cruise SaaS, Embedded Payments) that unifies Operations and Commerce in a single system: PMS, Internet Booking Engine (IBE), Channel Manager, Mobile Guest Journey/Kiosk, Housekeeping, CRM, Invoicing/GoBD-TSE-compliant POS, Analytics, and integrated Payments. Founded in 2017 in Germany, today with 200+ integrations and tiered packages’Quick Start, Select, and Enterprise’for independents to multi-property groups, including a strong river-cruise segment. Unique Value Propositions * One system, not a tool mix: ERP approach (Operations + Commerce + Payments) reduces complexity, errors, and total cost. * More direct revenue: Native IBE/Portal; centrally manage rates, campaigns, and upselling’lower OTA dependency. * End-to-end automation: Real-time housekeeping, tasks/workflows, digital check-in/out, Mobile Guest Journey. * Fast time-to-value: Pre-configured Quick Start onboarding, seamlessly scalable to Select/Enterprise. * Broad connectivity: 200+ integrations (CRS, payments, fiscalization, accounting, etc.) without API friction. * Embedded Payments as a lever: One-click processing, PCI-DSS compliant; boosts conversion and expands ARR. * Compliance & quality: ISO 9001 (Service), ISO 27001 (Development), GoBD/TSE-compliant POS’secure and auditable. * Single source, faster support: Everything from one vendor’short paths, quick response, no API glue code. Key Clients & References (Selection) * German Football Association (DFB): Custom solution delivered in 3 weeks (VIP check-in, workflows). * Miami House (Hamburg), Enterprise: ΓêÆ20% admin workload, 100% direct bookings via custom IBE, +40% housekeeping efficiency. * At Six Residences (SE): PMS roll-out and digital guest journey for one of Scandinavia’s leading serviced residences. * European river-cruise fleets: Market-leading suite for ships’Operations, Commerce, and Payments in one. Business Model & Go-to-Market SaaS subscriptions (tiered), add-ons (Payments, integrations), and optional Enterprise custom development. Low entry barrier via 7-day trial; expansion through up-/cross-sell (IBE, Payments, Enterprise modules) and partner-assisted onboarding. Positioning In a consolidating hospitality-tech market, HotelFriend stands out as an integrated Revenue & Operations platform’delivering measurable impact on direct revenue, process costs, and guest satisfaction.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 51 – 100
- Estimated revenue: $1K – $10K
- Total funding: $14.5M
- Funding stage: Seed
- Last round: Seed (Mar 2022)
- Website: hotelfriend.com
- Phone: +4930469995418
Industries & Categories
Hospitality, Hotel, Information and Communications Technology (ICT), Restaurants, SaaS
Social Profiles
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