Klaus
Tallinn
About Klaus
Klaus is a conversation review tool that improves customer service quality by making internal feedback easy and systematic. It also integrates with your help desk, good for improving the quality of answers and onboarding new agents. They also connect to your favorite help desk solution and saves time on fumbling around with spreadsheets and coming up with the review system. The company's platform focuses on managing an efficient quality assurance process, coaching agents, and increasing customer retention. It also offers a technology that improves customer service quality by making internal feedback systematic, enabling companies to have less complicated customer interactions. Klaus is based on August 9, 2017 by Kair Käsperand Martin Kõiva in Tallinn, Estonia.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 101 – 250
- Estimated revenue: $1K – $10K
- Total funding: $19.6M
- Funding stage: M&A
- Last round: Series A (Sep 2022)
Industries & Categories
Customer Service, Information Technology, Internet, Software
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