Lanla
Mont-saint-hilaire
About Lanla
Founded in 2002 by childhood friends Luc Brousseau and Christian Watier, Mont-Saint-Hilaire-based Lanla specializes in measuring and managing the customer experience. Now a leading Quebec firm, Lanla comprises 60 employees and serves close to 100 major companies throughout the province. Whether revising a company’s strategy, updating service standards, developing a business culture centred on the customer experience, measuring the behaviour of customers in their natural environment (e.g., in store or online), or measuring the economic impact of customer experience-related decisions, Lanla’s team of experts is unmatched. Lanla is expanding its services with the mobile platform Wizper™, an AI driven mobile app that analyzes and interpret satisfaction surveys, online reviews, social media posts, and operational data for retail businesses, restaurants, hotels, financial institutions, and service companies. Wizper™ generates detailed and actionable advice, alerts, and learning resources so that managers can improve both their customers’ experience and their company’s performance.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 51 – 100
- Total funding: $2.5M
- Funding stage: M&A
- Last round: Series Unknown (Jun 2017)
- Website: lanla.com
- Phone: 450-464-5265
Industries & Categories
Consumer Research, Customer Service, Enterprise Software, Market Research, Marketing
Social Profiles
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