Onward
San Francisco
About Onward
Onward is a customer service automation platform that creates a range of automated customer service and sales tools for business usage. The platform helps its clients achieve Automation40 - 40% of tickets automated, 40% of messages automated, 40 second average response time. Onward’s solution could be directly integrated into systems such as Zendesk, whilst simultaneously plugging into Salesforce and Hubspot to add leads. Onward’s enterprise chatbot platform leveraged natural language processing to extract meaning from customers’ messages. The platform can contextualize and personalize its responses to queries through drawing on signals such as historical activity, login status, and location.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 1,001 – 5,000
- Estimated revenue: $1K – $10K
- Total funding: $120.0K
- Funding stage: M&A
- Last round: Undisclosed (Dec 2017)
- Website: onward.ai
- Phone: [email protected]
Industries & Categories
Artificial Intelligence (AI), Customer Service, Internet
Social Profiles
Canonical: https://fsome.com/organization/onward-186887 · For the full interactive profile (charts, investors, team, acquisitions, press), please enable JavaScript.