Wukong CRM
Zhengzhou
About Wukong CRM
Wukong CRM (also known as 72CRM) is an integrated enterprise management and AI-driven CRM platform developed by Wukong (Shenzhen) Semiconductor and Software Technology Co., Ltd. The system unifies customer relationship management (CRM), enterprise resource planning (ERP), project management (PM), human resource management (HRM), finance (FS), business intelligence (BI), collaboration (OA), and low-code development into one comprehensive platform. The platform is available in both commercial SaaS and open-source editions, providing small and medium-sized businesses (SMEs) with flexible deployment options and a low total cost of ownership (TCO). Wukong CRM emphasizes modular design, AI-powered analytics, and deep integration with Chinese enterprise ecosystems such as WeCom (WeChat Work), Feishu (Lark), and DingTalk. Wukong CRM’s core suite includes sales automation, pipeline management, forecasting, and customer analytics. The Wukong SCRM module extends the platform with social CRM capabilities for WeCom and Feishu, supporting private-domain customer engagement. The open-source Wukong AI CRM 15 release integrates smart agents, predictive models, and one-click Docker deployment. Other product modules include Wukong ERP (procurement, inventory, accounting), Wukong HRM, FS, PM, OA for collaborative office management, Wukong BI for real-time visualization and business intelligence, and the Wukong Low-Code Engine for building business workflows without programming. Built on a modern technology stack, Wukong CRM uses Java and Spring Cloud Alibaba on the backend, with Vue.js and ElementUI on the frontend. It follows a microservice-based, API-driven architecture that supports deployment via SaaS cloud, private servers, or on-premise appliances. Native iOS and Android apps provide mobile access with offline synchronization and approval workflows. The open-source edition, Wukong AI CRM 15, published on GitHub, reflects the company’s transition toward AI-powered revenue intelligence. Key features include smart agents for task automation, predictive modeling and conversation insight, full customer journey tracking from lead to payment, and a community-driven extension ecosystem. Wukong maintains R&D and operational centers in Shenzhen (China), Zhengzhou, Kunming, Hong Kong, Singapore, and Seoul. These offices cover product development, domestic support, international business expansion, ASEAN cloud operations, and localization for Northeast Asia. The Wukong CRM ecosystem integrates natively with WeCom, Feishu, DingTalk, Tencent Cloud, Alibaba Cloud, and Baidu Cloud. It offers APIs for ERP, finance, AI analytics, and RPA automation. The company also supports the open-source community at Wukong.org and encourages global developer participation. Positioned as an “Enterprise Digital Operating System,” Wukong CRM bridges CRM, ERP, AI, and collaboration into a unified data layer. It aims to meet the growing demand for localized, AI-enhanced, and cost-efficient enterprise solutions across Asia.
Company Facts
- Operating status: Active
- Company type: For Profit
- IPO status: Private
- Employees: 101 – 250
- Total funding: $2.0M
- Funding stage: Early Stage Venture
- Last round: Series A (Jun 2016)
- Website: 72crm.com
- Phone: +86 400-0812-558
Industries & Categories
CRM, Generative AI, Information Technology, Open Source, Software
Social Profiles
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